This Privacy Policy explains how Theem Bergrovee handles personal information when you visit our website, contact the venue, make an enquiry, or use relevant booking and event pathways. It applies to information connected with our independent restaurant and social card-lounge experience.
Effective date: 9 September 2026
This policy is organised by topic so you can move directly to the information you need. The sections below explain collection, use, cookies, disclosure, security, access, correction and how to contact us about privacy.
This policy concerns information you provide or generate through browsing theembergrovee.com (opens in a new tab), table or group enquiries, event enquiries, email or phone contact, and visits connected with Theem Bergrovee’s dining or card-lounge activities. References to poker-related enquiries concern social, offline, in-person poker tables using cards and chips, not an online service. You can contact us at [email protected] or +61 428 519 374.
The information we receive depends on how you choose to interact with Theem Bergrovee. We aim to collect only information that is relevant to the enquiry, visit or website interaction involved.
You may provide contact and enquiry information when you email, call, request a table, ask about a group visit, or contact us about an event. This may include your name, email address, phone number, preferred date or time, group size, and the content of your message. Please provide only information relevant to your request. If you contact us through [email protected] or +61 428 519 374, the information in that communication may be used to understand and respond to it.
An enquiry may include details needed to respond to questions about dining, group gatherings, events, the card lounge, or an offline poker session. Where poker is mentioned, it refers only to a social, in-person table-session context using cards and chips. We may receive practical details such as the nature of your enquiry, a preferred visit time, group information, or any accessibility or seating information you choose to share where it is relevant to helping us respond.
When you use theembergrovee.com (opens in a new tab), we may receive basic technical information from your browser, server, or analytics tools. This may include browser type, device information, pages viewed, referring source, approximate interaction timing, and IP-derived information. This information may help us operate and secure the website, understand how it is used, identify issues, and improve the clarity and accessibility of its content.
We may use personal and technical information for practical purposes connected with your request, the operation of the website, relevant venue communications, and the protection of people using our online services.
Contact and enquiry information may be used to reply to questions, manage table or group requests, and communicate about the specific interaction you started. This can include enquiries relating to restaurant dining, an event, or the card lounge. It does not mean a request is confirmed or that a particular service outcome is available.
Technical and usage information may help us maintain website functionality, identify errors, understand how visitors use content, and improve accessibility and navigation. We use this information as part of operating the site and considering general usability improvements, rather than to make assumptions about an individual visitor’s interests.
We may keep a record of relevant communications, follow up on a request where appropriate, and manage enquiries connected with a planned visit or social gathering. Any follow-up is intended to remain connected with the matter you raised, so that we can understand the enquiry and provide a considered response.
Information may be used to help protect website security, prevent misuse, investigate technical issues, and meet applicable obligations. These steps support responsible operation of the website and its enquiry pathways, although no measure can remove every possible risk associated with online activity.
You can contact Theem Bergrovee to ask about personal information connected with your interaction with us. Providing enough detail helps us understand the information or communication you are referring to.
You may ask for access to personal information held about you and request correction if you believe it is inaccurate, incomplete, or out of date. We may need enough detail to identify the relevant information and verify that the request relates to you. This helps us handle privacy requests carefully and avoid providing information to the wrong person.
You can ask about deleting information or changing communication preferences. Some information may need to be retained for legitimate operational reasons, record-keeping, dispute resolution, or applicable obligations. We will consider the nature of your request and the information involved rather than treating every deletion or preference request as automatic.
If you have a privacy question or concern, email [email protected]. Please include enough detail about your interaction, the information involved, or the outcome you are seeking to help us understand your request. Theem Bergrovee will consider the matter and respond as appropriate.
For privacy questions, access or correction requests, or concerns about how your information is handled, please email Theem Bergrovee at [email protected]. For written correspondence about a privacy matter, you may write to Theem Bergrovee at 18 Eucalyptus Lane, Fitzroy VIC 3065, Australia. Please keep your request specific to privacy so we can direct it appropriately.
We may update this Privacy Policy from time to time. The current version will show its effective date on this page, so we encourage you to review it when you revisit the website. The effective date for this version is shown below.
Effective date: 9 September 2026
Before you join us
Please confirm that you are at least 18 years old to explore Theem Bergrovee's restaurant and social card-lounge experience.
